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HelpFAQ

About Lunds and Byerly's Online Shopping

Billing

Delivery

Other Commonly Asked Questions


How far in advance can I place an order for delivery or drive-thru pickup?
An order for delivery or in-store pickup can be placed up to 30 days in advance. To place an order, click here.

Can anyone in my home accept delivery of my online shopping order?
Our online grocery shopping service requires that you or a designated recipient is at the delivery destination at the scheduled delivery time to receive your order. If your order includes alcohol, you or your designated recipient must be 21 years of age or older and your scheduled delivery time must occur Monday through Saturday. We cannot deliver alcohol on Sundays per Minnesota state law. Proper identification will be required to accept delivery of alcohol.

Who is authorized to pick up my online order?
Our online grocery shopping service requires that you or a designated recipient picks up your online order during your scheduled pickup time. If your order includes alcohol, you or your designated recipient must be 21 years of age or older and your scheduled pickup time must occur Monday through Saturday. State regulations prohibit the sale of alcohol on Sundays.

The alcohol portion of your order will be ready inside the Wines & Spirits shop at the same scheduled time you select for drive-thru pickup. Minnesota state law requires that you go into the Wines & Spirits shop to retrieve the alcohol portion of your order. You can pick up your alcohol order inside the shop before or after receiving the rest of your order outside in the drive-thru pickup lane. Proper identification will be required to accept alcohol.

How do I create a "favorite's" list?
You can create and save shopping lists by clicking on the white Favorites Heart that appears next to every product on our site.

To add items to your Favorites list, click on the white Favorites Heart next to the desired item. The heart will turn red indicating that the item has been added to your Favorites list. To access your Favorites list, select the “My Shopping Lists” link from the upper left of your screen. Select the “View My Favorites” link and your Favorites list will be displayed. To add your Favorites to your cart, put a checkmark in the white box to the left of the desired items and select the “Add to Cart” button.

How do I view a product's ingredients and nutrition information?
Within a listing of products, click on a product image to view the product’s ingredients and nutrition information.

Can I use a gift card to make online grocery purchases?
Gift cards can be applied to your online grocery purchases. You will have the opportunity to apply a gift card to your order total on the “Place Order” page in the checkout process. To redeem a gift card, you will need to enter the 19-digit card number and 4-digit security code located on the back of the card as one continuous number without spaces. The value of the gift card will not appear in your order total, but will be deducted from the final cost charged to your credit card on delivery or pickup day. The gift card savings will appear on the printed receipt that accompanies your order.

Do you have weekly specials?
Our Our weekly sales begin Thursday of every week and continue through midnight the following Wednesday. The price of an item on our online shopping site is always the same price of that item in our stores, including items on sale. Note that your order is charged on delivery or pickup day. 

  •  If an item is not on sale when you order, but is on sale on delivery day, you pay the sale price.
  • If an item is on sale when you order, but is not on sale on delivery day, you pay the regular price.

If you select a day for delivery or pickup that is after next Wednesday, the current sale price shown online may not be valid.

Do you accept coupons for online orders?
We accept manufacturer’s coupons. Please put your coupons in a clearly marked envelope with your order reference number and your first and last name. Give the envelope to your driver or parcel pickup attendant. We will credit your online shopping account. Credits are automatically applied to your next online grocery order. .

If I order for next week, will I get this week's sale prices?
The price of an item on our online shopping site is always the same price of that item in our stores, including items on sale. Note that your order is charged on delivery or pickup day.

• If an item is not on sale when you order, but is on sale on delivery day, you pay the sale price.

• If an item is on sale when you order, but is not on sale on delivery day, you pay the regular price.

If you select a day for delivery or pickup for a future date, the current sale price shown online may not be valid.

Can I provide special instructions to the personal shopper filling my order in the store?
You can add explanatory notes for your personal shopper to help them select the exact items you want. If you are adding bananas to your cart, for example, you can add a note that says, “I prefer green bananas.” To add notes to items in your cart, click on the “Add Notes” link that appears next to the item in your cart, type your notes in the field provided, and select “Save Notes.” You can also click on “Add Notes” for an item in the Review Cart page.

How do I change the date and time of delivery or pickup for an order I have already placed?
You can change the delivery date or time for an existing active order up to 12 hours before your scheduled delivery or pickup (pending availability). For example, if your order is being delivered between 3 - 5 p.m., changes to the order must be made by 2:59 a.m. the day of your delivery.

Note: A.M. deliveries may require additional time. For any orders scheduled before noon, changes to that order must be made no later than 4pm the previous day.To change the day and time of delivery or pickup, visit “My Account” and select “Order History.”

How do I review my order once it has been placed?
To view existing active orders and previous orders, visit “My Account” and select “Order History.”

How do I save an order that I have not completed?
Once you have registered for an online grocery shopping account and signed in, items placed in your cart will automatically remain there until you complete the checkout process, choose to remove the item from your cart. If you leave the site or shut down your computer before completing the checkout process, your selected items will still be in your cart when you log on again. If you have placed items into a cart but haven’t logged in, items in your cart will not be automatically saved if you leave the site.

How do I add items to an existing order?
You can add items to an existing active order up to 12 hours before your scheduled delivery or pickup time. For example, if your order is being delivered between 3 - 5 p.m., changes to the order must be made by 2:59 a.m. the day of your delivery. Note: A.M. deliveries may require additional time. For any orders scheduled before noon, changes to that order must be made no later than 4pm the previous day. To make changes to an existing active order, visit “My Account” and select “Order History.”

How do I cancel an order that I have already placed?
To cancel an order that you have already placed, visit “My Account” and select “Order History” or call our Online Grocery Shopping Customer Service Center at 952-548-1400. Existing active orders can be cancelled up to 12 hours before your scheduled delivery or pickup time (pending availability). For example, if your order is being delivered between 3 - 5 p.m., changes to the order must be made by 2:59 a.m. the day of your delivery. Note: A.M. deliveries may require additional time. For any orders scheduled before noon, changes to that order must be made no later than 4pm the previous day.

What if I need to return a product I received in my order?
Contact customer service via email at contact@lundsandbyerlys.com or by calling 952-548-1400. In many cases, we can offer a credit for your next online order or refund the product’s purchase price to your credit card.

What if I receive the wrong product with my order?
Contact customer service via e-mail at contact@lundsandbyerlys.com or by calling 952-548-1400. In many cases, we can offer a credit for your next online order or refund the product’s purchase price to your credit card.

How do I reach a customer service representative, and what are the hours?
You can contact a customer service representative via e-mail at contact@lundsandbyerlys.com or by calling 952-548-1400.

Our Online Shopping Customer Service Center hours are:
Mon. - Sun.: 9 a.m. - 9 p.m.

How is the tax for my order determined?
Orders placed online are taxed exactly the same as if you were shopping in our supermarket where your order is being filled. Local and state taxes apply to the appropriate items at the rate assigned for that supermarket’s location.

What if the amount charged to my credit card is wrong?
Contact us via e-mail at contact@lundsandbyerlys.com or by calling 952-548-1400 and we’ll assist you with any billing issues. Please remember that your order total shown online is an estimate and often varies from the amount charged to your credit card on delivery or pickup day.

What if I would like to change my account information?
To make changes to your account information, including your delivery address, phone number, e-mail address or preferred credit card, go to the “My Account” section and select “Update Profile.”

What are your service fees for delivery and pickup?
The delivery fee for all orders, regardless of size, is $9.95. If you choose to pickup your order at the supermarket you selected, the pickup fee is $4.95.

What are your delivery hours?
Deliveries occur seven days a week throughout the Twin Cities metro area. However, the location of your destination address determines which days and times deliveries are available for your area. Use of a different delivery destination often results in a different set of available delivery dates and times. For same-day delivery, orders must be placed at least 4 hours before your desired delivery or pickup time, assuming a delivery time is still available. Note: A.M. deliveries may require additional time.

Do you offer same-day delivery or pickup service?
New orders may be placed on the same day as your delivery or pickup day if times are available. New orders must be placed at least 4 hours before the selected delivery or pickup time. For example, if your order is being delivered between 3 - 5 p.m., the checkout process must be made by 10:59 a.m. the day of your delivery. Note: A.M. deliveries may require additional time.

How do I change the date or time of delivery for an order I have already placed?
You can change the delivery date or time for an existing active order up to 12 hours before your scheduled delivery or pickup (pending availability), assuming a delivery time is still available. For example, if your order is being delivered between 3 - 5 p.m., changes to the order must be made by 2:59 a.m. the day of your delivery. Note: A.M. deliveries may require additional time. For any orders scheduled before noon, changes to that order must be made no later than 4pm the previous day. To change the day and time of delivery or pickup, visit “My Account” and select “Order History.”

What if I will not be home for a delivery?
Our online shopping service requires that you or a designated recipient is at the delivery destination at the scheduled delivery time to receive your order. You can change the delivery date or time for an existing active order up to 12 hours before your scheduled delivery or pickup time (pending availability), assuming a delivery time is available. To change the date and time of delivery or pickup, visit “My Account” and select “Order History.”

Please note: If no one is at your home at the scheduled delivery time it may sometimes be necessary to charge a restocking or redelivery fee to your credit card. We will contact you if this occurs.

What if I don't show up for a scheduled drive-thru pickup?
If you do not show up for a scheduled store pickup you may be charged a restocking fee. We will contact you if this occurs. You can change the pickup date or time for an existing active order up to 12 hours before your scheduled delivery or pickup time (pending availability), assuming a delivery time is available. Note: A.M. deliveries may require additional time. For any orders scheduled before noon, changes to that order must be made no later than 4pm the previous day. To change the date and time of delivery or pickup, visit “My Account” and select “Order History.”

Should I tip my delivery person?
Ourprofessional delivery staff is trained to not accept tips. If you think your delivery person deserves special recognition, contact us via email at contact@lundsandbyerlys.com or by calling 952-548-1400 and we’ll share your comments with the appropriate people.

What if the delivery person does not arrive during the scheduled delivery time?
Contact customer service via e-mail at contact@lundsandbyerlys.com or by calling 952-548-1400.

An item is marked “Buy one, get one free.” What quantity do I select to get the savings?
When an item is marked “Buy one, get one free,” in most instances you should select a quantity of at least two of that item in order to receive the second one free. For example, if a variety of boxed cereal is marked “Buy one, get one free,” select a quantity of two for that variety of cereal in your online shopping cart. You will receive two boxes of cereal in your order. The cost of one box will be charged to your credit card and the second box will be included free with your order. If you select a quantity of four, you will receive four boxes and pay for only two boxes and so forth for all even-numbered quantities selected.

Where is my order prepared?
Orders are prepared at several of our supermarkets throughout the Twin Cities metro area. A team of personal shoppers fulfills your order according to your specific instructions. For deliveries, the store where your order is filled is determined by the destination zip code you entered with your order. Orders for store pickup are filled at the location you selected when you placed your order.

Are organic and natural products available through Lunds and Byerly's online shopping?
Similar to our supermarkets, we offer a continuously expanding variety of organic and natural fruit, vegetables, dairy, meat, poultry and grocery items. Our organic fruit and vegetables are USDA-certified, meaning you can be assured that they meet the same strict standards required of organic farmers, growers and processors.

What is your substitution policy?
If an item in your cart is not available at the store where your order is being filled on delivery or pickup day, your Personal Shopper will try to reach you by phone about available substitutions. To allow substitutions, click on the checkbox in your cart next to “Allow Substitutions?”

If you do not want our personal shoppers to call about potential substitutions on specific items, you can click “Add Notes” in the product listings as you shop and then add the text: “Do not substitute this item.”